You are going to love what you see!

returns & exchanges

RETURNS
We hope you love everything you find at Ash & Arrow but we understand when you don't. If this is the case, follow these easy steps:
  1. Give us a heads up! Notify Ash & Arrow via email at ashandarrowboutique@gmail.com within 7 days of receiving the item. This lets us know that the item didn't work for you and why. Please include your invoice number as well.
  2. We'll give you an a-ok! A reply email will be sent by Ash & Arrow giving you the go-ahead to send it back. The item(s) should then be postmarked within 7 days of receiving that email. Easy peasy!

Refund will not be issued but you will receive store credit.
Returned merchandise must be in original condition and tags attached.
Because someone else is surely going to scoop up this item it must not be worn or washed and must be free of stains and scents (i.e.- perfume, etc.).
Return shipping costs will be the customer’s responsibility and shipping charges on the original purchase will not be included in the refund.
If you would like to return in person we will need to schedule a time within the 14-day return window. Because there can sometimes be a little hitch in the shipping giddy-up, we do recommend you get a tracking number for your return package.

One last note, Final Sale items are not eligible for return. But that’s ok, you’re not going to want to give up an amazing deal like that.

Please include your invoice number and a note with your name and order # along with the items being returned.
Returns should be addressed to:
Ash and Arrow Boutique
307 6th St W
Canby, Mn 56220
 
EXCHANGES
Due to the fact that we order limited quantities on our items, we do not offer exchanges. We recommend the following if you’d like to exchange an item:
  1. Check our inventory and reorder your desired size if available.
  2. Follow the return policy for the item the didn’t work.
If we do not have your desired size, we apologize.
We will gladly accept a return. Please follow the return policy list above.
NOTE: The item needs to be returned within 14 days and in original condition with tags attached.
DAMAGED ITEMS
All defects and issues must be brought to our attention via email (ashandarrowboutique@gmail.com) within 48 hours of receiving your order.
Please include your invoice number and a picture of the defective area.
Once an item has been worn or washed, we are unable to refund or replace due to the number of circumstances that are out of our control.